SUPPORT & MAINTENANCE
We know your booking peaks — we're there when it matters
Your business is seasonal. Your website should be too. Updates before high season, rate adjustments, new offers — we watch over your digital presence all year round.
Filix Agency assure la maintenance, l'évolution et l'optimisation continue des sites web hôteliers avec un accompagnement technique personnalisé et réactif. Nos formules d'accompagnement garantissent la performance, la sécurité et la pérennité de votre vitrine digitale, avec hébergement éco-responsable français, mises à jour régulières et support dédié pour les établissements touristiques exigeants.
OUR CONVICTION
Launch is just the beginning
Too many websites are delivered then abandoned. Content ages, performance degrades, visitors go back to Booking. We believe a website deserves continuous attention — to maintain its eco-design performance and maximize your direct bookings.
OUR SERVICES
A partnership that understands your business
Eco-responsible maintenance
Updates, security, backups, performance monitoring. Your site stays under 500KB per page, protected and available — you don't have to think about it.
Seasonal adjustments
New winter/summer offers, updated rates, local events. Your site adapts to your calendar and your territory's life.
Support that knows hospitality
An emergency on a busy high season weekend? We understand your constraints. A dedicated contact who knows your establishment and your challenges.
Conversion optimization
User journey analysis, A/B testing on booking forms, recommendations to reduce your OTA dependency.
IN PRACTICE
Simple, transparent, aligned with your seasons
We map your needs
Your seasonal calendar, booking peaks, recurring events. We adapt our support to your rhythm — not the other way around.
You welcome guests, we watch over
While you focus on your clients, we maintain performance, prepare seasonal updates, anticipate high season.
We check in together
Before each season, we analyze conversions, identify improvements and prepare upcoming content. A true partnership.
OUR PACKAGES
Choose your level of support
Veille
Keep your site healthy
Technical maintenance, security updates, weekly backups, eco-design performance monitoring, email support within 48h.
Subscribe→Sentier
Evolve with the seasons
Everything in Veille + seasonal updates included (2h/month), priority support 24h, monthly conversion report, continuous optimization.
Subscribe→Cordée
A true digital partner
Everything in Sentier + major evolutions (5h/month), dedicated contact, phone support, strategic meeting before each season, absolute priority.
Subscribe→Minimum 6-month commitment. Additional hours billed at €75/h. All our support plans include eco-design performance monitoring.
* Chaque formule est personnalisable et s'adapte aux besoins spécifiques de votre établissement.
IN DETAIL
What each formula includes
| Veille | Sentier | Cordée | |
|---|---|---|---|
| Technical updates | |||
| Backups | Weekly | Daily | Daily |
| Eco-design monitoring | |||
| Email support | 48h | 24h | 4h |
| Phone support | — | — | |
| Seasonal updates | — | 2h/month | 5h/month |
| Conversion report | — | Monthly | Monthly |
| Strategic meeting | — | — | Pre-season |
| Dedicated contact | — | — |
Want a partner who understands your seasons?
We don't disappear after delivery — and we're not an anonymous hotline. Let's discuss the support adapted to your activity rhythm.